Our Privacy Policy

 

When using this website you may provide information about yourself and others.  We understand that such information is private and you might be concerned about what we do with it.  Below we set out how we collect, use and store such information.

 

 

Collecting your Data

There are various times at which we may collect data about you.  They include but are not limited to: when you purchase our products online; when you register as a user; when you sign up for notifications such as newsletters and events or promotions; when you visit and browse this website or other websites and online services where our advertising is displayed.  When placing an order to be sent to someone other than yourself, we also request and collect data about them.  

 

Use of Data

The information you provide is primarily used to complete your order and ensure it gets delivered to the right place and in good time.  We will use it to contact you, or a product recipient, if we need clarification about an order detail, such as a delivery address.  We also use it to contact you to confirm an order and to tell you when delivery has been made.

For these purposes, we also need to share some of the information with 3rd parties such as delivery companies and customer management software providers and some information is passed on to the payment gateway provider to process your debit or credit card payment.

 

Some information collected may also be used to analyse sales and navigation patterns, to inform you, or recipients, of special offers or news and information we think you would find interesting or to request feedback on our products and services.  For these purposes, some information may be shared with reputable third parties, but this would not include personal information that would identify you.

 

If you are not happy receiving communication from us, other than order and delivery confirmations, you can contact us at hello@urbanmeadow.com.sg and we will action the request as soon as possible.  In addition, any such communication sent to you by email will give you the option to “unsubscribe” by following a link in the email.

Other than for the above reasons, we won’t share your information with 3rd parties and we will never sell your information to a 3rd party.

 

Storing of Data

We may store any data collected and the e-commerce platforms we use to run this website may also store such data.  These platforms have their own privacy policies which may differ from ours.  They may also be located in jurisdictions other than Singapore and therefore be subject to different legislation.

But, payment details such as credit and debit card details are never stored by us or these platforms.  They are only collected and used by the payment gateway providers integrated into this website. These providers are all PCI-DSS compliant.

 

Access and Changes

At any time, you can ask us what information we hold about you, subject to any statutory exceptions.  Just contact us by email at hello@urbanmeadow.com.sg and we’ll action your request as soon as possible.

The details in this Privacy Policy are subject to change. 

If you have any questions or concerns about them, please don’t hesitate to drop us a line or using the Contact Form. 

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